Let's take Care of your linens

One of the top myths about linen is that it is challenging to care for. But this conviction comes probably from the times when linen was generally known as the carded cloth used in shirts for knights!

The contemporary version of the fabric is stonewashed, which removes the majority of that stiffness. Our linens then become even softer and more and more subtle and absorbent with age. Yes, of course - it does wrinkle if not ironed, but it's an essence of its beauty and uniqueness. And a perfect excuse for those who don't like ironing! It's the nature of working linen to be creased, unruly and crumpled. However, you can also iron it crisp, remembering to iron on the reverse with a medium-hot iron, and ideally when it's still damp unless you are a happy owner of a top quality steam iron. 

Tip: We do not recommend to dry clean your linens as they may become yellowed and stiff. We have tested it for you!

Please follow some basic care instructions listed below and rest assured that your linens will serve you great and will stay in perfect condition for many years to come:

Coloured linens

1. Always choose a gentle wash cycle to protect the fibres and increase longevity.
2. Wash separately from other fabrics 30-40 degrees (104°F) is the ideal temperature for coloured linens.
3. Try not to overload the washing machine when washing linens; linen likes to soak freely and thoroughly in water
4. Use a mild detergent without optical brighteners as they cause discolouration.
5. Don't bleach.
6. Choose a gentle spin
7. We don't recommend tumble drying our linens as we think that air drying is the best and most sustainable, although our soft stonewashed linen is safe in the tumble dryer on a low temperature and - Important! - needs to be removed while still damp.
8. Avoid sustained full sun exposure as the colours may fade causing the item to become patchy
9. Try to straighten the items out with love before hanging on the airer, and they will dry smooth and ready to be put straight on the table or in the drawers.
10. Always make sure your linens are completely dry before storing them. 

White linens

1. Always use a gentle cycle to protect the fibres and increase the longevity of your linens
2. 40-60 degrees is ideal for WHITE linen 
3. Try not to overload the washing machine when washing linens; linen likes to soak freely and thoroughly in water
4. Use a mild detergent and a spoon of baking soda if your white tablecloth is heavily stained 
5. Choose a gentle spin 
6. Air and line drying outdoors is the best. Linen loves sunny days, and so do we! However, however logical it may seem, avoid sustained exposure to direct sunlight.
7. Try to straighten your items out with love before hanging on the airer, and they will dry smooth and ready to be put straight on the table or in the drawers. Always make sure your linens are completely dry before storing them.

A general rule of removing all stains is not to delay washing after use and treat stains shortly after they develop without letting them dry - otherwise start with a good soak.

How do you get stains out of linen tablecloths?

Add 1 to 2 teaspoons of baking soda to the wash cycle to help get rid of old food and grease stains. For fresh stains, apply baking soda or cornstarch directly to the stain to soak it up. Brush off the excess and repeat to soak up any grease, then put in a wash following our care instructions.

How do you get stains out of a white linen tablecloth?

Rub the spot with a paste made from equal parts vinegar and baking soda. You can add a couple of tablespoons each of vinegar and laundry detergent to a bucket of water and soak the linens overnight ​for more stubborn stains. Then, rinse and wash following our care instructions.

Alternatively, use a prewash product on the stain, then wash as usual. 

Linen Scarves 

Hand wash them with gentle swishing motion – never wring, twist or scrub fabric with a loose weave. 

Use a linen or mesh bag for delicate items if washing your scarf in the washing machine, on a gentle 30 degrees hand wash cycle. Follow up with our care instructions.

Delivery

We do offer a standard delivery option and aim to deliver the goods to you as soon as possible, usually within seven working days for domestic orders following the date we have confirmed our acceptance of your order. It may take a little longer for orders with multiply personalised items. It also can take longer for custom-made order to arrive, but in this case, we always will give you an estimated time of arrival. Still, we cannot give an exact delivery date due to the delivery service being provided by a Third Party, but we will inform you immediately about any delays or changes.

We are not able to offer a guaranteed next day delivery, especially for personalised items, but contact us or on our chat if you have an urgent request. We are always happy to help!

Holidays and weekend orders

Orders placed over the weekends or holidays will be processed the next working day. Orders may be subject to delays during holiday periods such as Christmas and Easter, Bank Holidays, or Black Friday and Cyber Monday sales as it may take a few extra working days for your order to be processed and shipped. 

When ordering personalised gifts for your loved ones, it's best to allow ample time to avoid any disappointment. While we always strive to accommodate last-minute requests and do our utmost to assist, we cannot guarantee timely delivery for special occasions. Please keep in mind that personalising your order may take up to two weeks. Planning ahead ensures your gift arrives just in time!

Free standard delivery 

We offer free standard delivery for orders to UK mainland and Channel Islands when order value, net of discounts or promotions, equals £200 or more, and free standard delivery for International orders when order value, net of discounts or promotions, equals £400 or more.

Shipping costs UK Mainland 

Standard shipping £4.50 

Please contact us for different shipping requirements or if you need your item sooner.

International destinations 

We currently ship to most countries in Europe.

Republic of Ireland £12

Europe £15

REST OF THE WORLD £25 

United States

Australia

Canada

UAE

Japan

*Please contact us for any not mentioned here, individual shipment requests.

Custom duties

Customs duties and import duties are often applied when the delivery reaches its destination. Unfortunately, we have no control over these charges, and we cannot foresee the costs involved in your home country, as customs policy and import duties vary worldwide. The custom fees need to be paid by addressee. 

Returns 

We are delighted to welcome you to our store. We do hope that you'll fall in love with our linens and the last thing you would like to do is to return them! 

But if despite our best endeavours, you are not happy with your purchase, you can return any item, except custom orders, within 30 days of receipt. The goods returned to us must be complete, in perfect condition, unused, smell free, unwashed and with all original packaging. Please contact us here or through our chat to obtain the return reference number. Please include a note with your name, address, email, daytime telephone number and order number, if possible and let us know what you are returning and why.

We are responsible for your parcel once it has been received into our return specialist's hands. Items lost in transit will not be treated as returned. We also won't accept the goods damaged in transportation due to inadequate, poor packaging.

Our policy lasts 30 days. If 30 days have gone by since your Purchase, unfortunately, we are unable to offer you a full refund, but we do always can consider an exchange.

To be eligible for a return, your item must be unused and reach us in the same condition that you received it, please reuse our mailers to send it back.

To complete your return, we require proof of purchase, or your order number.

We encourage all our customers to make conscious purchases so that the return of items is an absolute necessity - e.g. they are faulty. We do hope that our photos clearly show the beauty of our linens, but if you need more information, please order a free sample of the fabric so you can see and touch the material, its quality and softness under your fingertips, then shop confidently!

Please forgive us these precautions, but after years of working in various returns departments in the retail industry, and after seeing the scale of waste due to the reckless regulations, we want to make sure that our policies won't harm the environment. 

If, after submission of your order on the Website, you discover you have made any mistake such as spelling in personalisation message, colours or quantities, please contact us as soon as possible.

International Returns 

You are able to return your order to us within 30 working days, provided is it not custom or personalised order made to your specification, which is non-refundable.

You must notify us of your intent to return your item by contacting us here or by chat. You are advised to send your parcel by a trackable and insured service as Linen and Fonts can't be liable for any loss or damage on return to us. You may be liable for customs and duties due by your country at import. We don't guarantee the items will reach us, so please always ask for a proof of postage.

NON-RETURNABLE GOODS

Whether exercising your legal right to cancel or returning a product under our Returns Policy and Distance Selling regulations, you cannot return any products that are bespoke and made to order, personalised by using our personalising tool, such as items bearing names, dates, private messages or initials, or those that are made to your unique specifications. Our personalisation tool is very efficient and instantly shows the design, so please play with it, try a few options until you are sure that you genuinely like your project before submitting your order.

ADDITIONAL NON-RETURNABLE GOODS 

* Gift cards

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If it's approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within seven days. If you receive a refund, the cost of shipping will be deducted from your refund total unless it's a return and refund of the faulty items.

If from any reason we aren't able to accept the return, we will contact you with details and to seek the final solution.

Late or missing Refunds

If you haven't received a refund yet, please recheck your bank account.

Then contact your credit card company, it may take some time before your refund is officially posted on your statement.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us here.

Sale ( Discounted)  items 

Need to be returned within 14 days.

Exchanges 

We only replace the item(s )if they are defective. If you need to exchange it for a different product, or colour we will gladly process this for you if the items are in continued sale and stock. Please send us an email  reach us on chat or over the phone to discuss further details.  

Gifts

If the item was marked as a gift when purchased, it's not personalised, and was shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you. Please note that we cannot accept personalised items bearing names, dates, initials or personal messages.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund and email to the gift giver.

Shipping cost of returned items

To return your product ( except personalised items) you should mail it to: 

Linen and Fonts; Suite 174, 4 Blenheim Court, Peppercorn Close, Peterborough, PE1 2DU

You will be responsible for paying shipping costs for returning your item.

Shipping costs are non-refundable. 

If you are shipping an item over £100, you should consider using a trackable shipping service. You may be liable for customs and duties due by your country at import. We don't guarantee the items will reach us, so please always ask for a proof of postage.