We offer delivery to almost every destination but please note there might be delays as our carriers experiencing difficult time due to Covid-19 so let's be patient to each other.
Stay safe, stay well!
We do offer a standard delivery option and aim to deliver the goods to you as soon as possible, usually within seven working days for domestic orders following the date we have confirmed our acceptance of your order. It may take a little longer for orders with multiply personalised items. It also can take longer for custom-made order to arrive, but in this case, we always will give you an estimated time of arrival. Still, we cannot give an exact delivery date due to the delivery service being provided by a Third Party, but we will inform you immediately about any delays or changes.
We are not able to offer a guaranteed next day delivery, especially for personalised items, but contact us or on our chat if you have an urgent request. We are always happy to help!
Holidays and weekend orders
Orders placed over the weekends or holidays will be processed the next working day. Orders may be subject to delays during holiday periods such as Christmas and Easter, Bank Holidays, or Black Friday and Cyber Monday sales as it may take a few extra working days for your order to be processed and shipped.
If you ordering personalised gifts for your loved ones always order them with plenty of time to avoid disappointment. We always will try to fulfil any last minute request and will do our best to help, but it's not up to us to deliver your order on time for a big day.
Free standard delivery
We offer free standard delivery for orders to UK mainland and Channel Islands when order value, net of discounts or promotions, equals £100 or more, and free standard delivery for International orders when order value, net of discounts or promotions, equals £200 or more.
Shipping costs UK Mainland
Standard shipping £4.50
Please contact us for different shipping requirements or if you need your item sooner.
We currently ship to most countries in Europe.
Republic of Ireland £12
REST OF THE WORLD £25
*Please contact us for any not mentioned here, individual shipment requests.
Customs duties and import duties are often applied when the delivery reaches its destination. Unfortunately, we have no control over these charges, and we cannot foresee the costs involved in your home country, as customs policy and import duties vary worldwide. The custom fees need to be paid by addressee.
We are delighted to welcome you to our store. We do hope that you'll fall in love with our linens and the last thing you would like to do is to return them!
But if despite our best endeavours, you are not happy with your purchase, you can return any item, except custom orders, within 30 days of receipt. The goods returned to us must be complete, in perfect condition, unused, smell free, unwashed and with all original packaging. Please contact us here or through our chat to obtain the return reference number. Please include a note with your name, address, email, daytime telephone number and order number, if possible and let us know what you are returning and why.
We are responsible for your parcel once it has been received into our return specialist's hands. Items lost in transit will not be treated as returned. We also won't accept the goods damaged in transportation due to inadequate, poor packaging.
Our policy lasts 30 days. If 30 days have gone by since your Purchase, unfortunately, we are unable to offer you a full refund, but we do always can consider an exchange.
To be eligible for a return, your item must be unused and reach us in the same condition that you received it, please reuse our mailers to send it back.
To complete your return, we require proof of purchase, or your order number.
We encourage all our customers to make conscious purchases so that the return of items is an absolute necessity - e.g. they are faulty. We do hope that our photos clearly show the beauty of our linens, but if you need more information, please order a free sample of the fabric so you can see and touch the material, its quality and softness under your fingertips, then shop confidently!
Please forgive us these precautions, but after years of working in various returns departments in the retail industry, and after seeing the scale of waste due to the reckless regulations, we want to make sure that our policies won't harm the environment.
If, after submission of your order on the Website, you discover you have made any mistake such as spelling in personalisation message, colours or quantities, please contact us as soon as possible.
You are able to return your order to us within 30 working days, provided is it not custom or personalised order made to your specification, which is non-refundable.
You must notify us of your intent to return your item by contacting us here or by chat. You are advised to send your parcel by a trackable and insured service as Linen and Fonts can't be liable for any loss or damage on return to us. You may be liable for customs and duties due by your country at import. We don't guarantee the items will reach us, so please always ask for a proof of postage.
Whether exercising your legal right to cancel or returning a product under our Returns Policy and Distance Selling regulations, you cannot return any products that are bespoke and made to order, personalised by using our personalising tool, such as items bearing names, dates, private messages or initials, or those that are made to your unique specifications. Our personalisation tool is very efficient and instantly shows the design, so please play with it, try a few options until you are sure that you genuinely like your project before submitting your order.
ADDITIONAL NON-RETURNABLE GOODS
* Gift cards
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If it's approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within seven days. If you receive a refund, the cost of shipping will be deducted from your refund total unless it's a return and refund of the faulty items.
If from any reason we aren't able to accept the return, we will contact you with details and to seek the final solution.
Late or missing Refunds
If you haven't received a refund yet, please recheck your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted on your statement.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us here.
Sale ( Discounted) items
Need to be returned within 14 days.
We only replace the item(s )if they are defective. If you need to exchange it for a different product, or colour we will gladly process this for you if the items are in continued sale and stock. Please send us an email reach us on chat or over the phone to discuss further details.
If the item was marked as a gift when purchased, it's not personalised, and was shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you. Please note that we cannot accept personalised items bearing names, dates, initials or personal messages.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund and email to the gift giver.
Shipping cost of returned items
To return your product ( except personalised items) you should mail it to:
Linen and Fonts; Suite 174, 4 Blenheim Court, Peppercorn Close, Peterborough, PE1 2DU
You will be responsible for paying shipping costs for returning your item.
Shipping costs are non-refundable.
If you are shipping an item over £100, you should consider using a trackable shipping service. You may be liable for customs and duties due by your country at import. We don't guarantee the items will reach us, so please always ask for a proof of postage.